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An intelligent transformer based framework for bilingual financial complaint classification

Abstract The manual processing of large volumes of bilingual consumer complaint data poses significant operational challenges, leading to delayed resolution times and inefficient resource utilization. This study presents the development and evaluation of an intelligent automated system for classifyi...

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Gardado en:
Principais autores: Parnika Jain, Srishti Tripathi, Tushar Garg, Naidila Sadashiv, Niranjan C. Kundur, Madhura Phadke, Mayur Gaikwad, Aniket K. Shahade
Formato: Artigo
Idioma:Inglês
Publicado: Nature Portfolio 2026-05-01
Series:Scientific Reports
Assuntos:
NLP
Text classification
Bilingual NLP
Machine learning
XLM RoBERTa
Consumer complaints
Acceso en liña:https://doi.org/10.1038/s41598-026-51771-w
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