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An intelligent transformer based framework for bilingual financial complaint classification

Abstract The manual processing of large volumes of bilingual consumer complaint data poses significant operational challenges, leading to delayed resolution times and inefficient resource utilization. This study presents the development and evaluation of an intelligent automated system for classifyi...

Celý popis

Uloženo v:
Hlavní autoři: Parnika Jain, Srishti Tripathi, Tushar Garg, Naidila Sadashiv, Niranjan C. Kundur, Madhura Phadke, Mayur Gaikwad, Aniket K. Shahade
Médium: Artigo
Jazyk:Inglês
Vydáno: Nature Portfolio 2026-05-01
Edice:Scientific Reports
Témata:
NLP
Text classification
Bilingual NLP
Machine learning
XLM RoBERTa
Consumer complaints
On-line přístup:https://doi.org/10.1038/s41598-026-51771-w
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