Using Personalized Model to Predict Traffic Jam in Inbound Call Center
In this paper, I describe a general approach to scaling data mining applications in a call center environment. A call center operates with customers calls directed to agents for service based on online call traffic prediction. Existing methods for call prediction exclusively implement inductive mach...
Salvato in:
| Autore principale: | |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
European Alliance for Innovation (EAI)
2017-01-01
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| Serie: | EAI Endorsed Transactions on Scalable Information Systems |
| Soggetti: | |
| Accesso online: | http://eudl.eu/doi/10.4108/eai.18-1-2017.152101 |
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