A study on call/contact centers' inbound and outbound management process in Mexico
One challenge related to contact center management involves determining which process best serves customers, inbound or outbound. Such decisions impact the number of service agents available for operations, affecting costs. The size of the call centers market worldwide is estimated to reach $337 bil...
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| Auteur principal: | |
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| Format: | Artigo |
| Langue: | Amárico |
| Publié: |
Iqra University
2016-12-01
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| Collection: | South Asian Journal of Management Sciences |
| Sujets: | |
| Accès en ligne: | http://iurc.edu.pk/sajms/issues/2016b/Fall2016V10N2P1.pdf |
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