Integrating perceived sustainability into customer satisfaction models - insights from the Swedish banking and energy sectors
This study examined the effects of extending a model of customer satisfaction with a construct of perceived sustainability. It thus adds empirical data to the theoretical assessment of a more holistic and socially aware customer, whose satisfaction is dependent on the customers’ perceived idea of th...
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| Hlavní autoři: | , , |
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| Médium: | Artigo |
| Jazyk: | Inglês |
| Vydáno: |
Taylor & Francis Group
2024-12-01
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| Edice: | Cogent Business & Management |
| Témata: | |
| On-line přístup: | https://www.tandfonline.com/doi/10.1080/23311975.2024.2387203 |
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