Customer Satisfaction Mediates the Influence of Service Quality on Customer Loyalty in Islamic Banks
Providing quality services is one strategy to achieve business success in the service sector, especially regarding customer satisfaction and loyalty. This study aims to understand the empirical model and analyze the impact of service quality on customer loyalty, mediated by customer satisfaction. T...
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| Autors principals: | , , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Faculty of Islamic Economics and Business - Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan
2023-06-01
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| Col·lecció: | International Journal of Islamic Business and Economics (IJIBEC) |
| Matèries: | |
| Accés en línia: | https://e-journal.uingusdur.ac.id/index.php/IJIBEC/article/view/6924 |
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