Impact of smart locker use on customer satisfaction of online shoppers in Vietnam
Abstract In recent years, smart lockers have been increasingly utilised in the last-mile delivery stage of e-commerce. Although this technological advance has received significant scientific attention, especially in developed countries, little is known about the general behaviour of Smart Locker use...
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| Autors principals: | , , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Springer Nature
2022-11-01
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| Col·lecció: | Humanities & Social Sciences Communications |
| Accés en línia: | https://doi.org/10.1057/s41599-022-01428-6 |
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