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Impact of smart locker use on customer satisfaction of online shoppers in Vietnam

Abstract In recent years, smart lockers have been increasingly utilised in the last-mile delivery stage of e-commerce. Although this technological advance has received significant scientific attention, especially in developed countries, little is known about the general behaviour of Smart Locker use...

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書誌詳細
主要な著者: Nguyen Hong Quan, Nguyen Thi Binh, Bui Thi Ly
フォーマット: Artigo
言語:Inglês
出版事項: Springer Nature 2022-11-01
シリーズ:Humanities & Social Sciences Communications
オンライン・アクセス:https://doi.org/10.1057/s41599-022-01428-6
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