Designing for Trust, Progress, and Dignity: A Conceptual Framework for Reliability, Responsiveness, and Relational Quality in AI-Enabled Service Systems
AI is now embedded in frontline service at scale, yet the design frameworks managers reach for were built around human agents and do not translate cleanly to systems that generate rather than retrieve, that automate rather than augment. This paper argues that three design challenges sit at the heart...
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| Κύριοι συγγραφείς: | , |
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| Μορφή: | Artigo |
| Γλώσσα: | Inglês |
| Έκδοση: |
MDPI AG
2026-05-01
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| Σειρά: | Information |
| Θέματα: | |
| Διαθέσιμο Online: | https://www.mdpi.com/2078-2489/17/5/443 |
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