Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract

With an emphasis on the mediating role of relational psychological contracts, this study sets out to investigate the structural connection between perceived organizational support (POS), service quality (SERVQ), and customer satisfaction (CS). Using descriptive and inferential statistics, we tested...

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Detalhes bibliográficos

Principais autores:	Olaleye Banji Rildwan, Lekunze Joseph Nembo, Olorunsola Folasade Funmi
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Sciendo 2024-09-01
coleção:	Studia Universitatis Vasile Goldis Arad, Seria Stiinte Economice
Assuntos:	banking sector customer satisfaction perceived organizational support plssem relational psychological contract service quality m12 m21 m22
Acesso em linha:	https://doi.org/10.2478/sues-2024-0013
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