The problem of homogeneity of rail passenger delay compensation scheme rules in Great Britain: impacts on passenger engagement and operator revenues

Abstract Background A rail passenger delay compensation scheme aiming at improving attractiveness of rail services and providing minimum customer service standards for delayed passengers operates in the European Union and Great Britain. British rail passengers are eligible to claim 50% of fare for d...

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Autori principali:	Kacper Rossa, Andrew S. J. Smith, Richard P. Batley, Phillip Hudson
Natura:	Artigo
Lingua:	Inglês
Pubblicazione:	SpringerOpen 2024-02-01
Serie:	European Transport Research Review
Soggetti:	Public transport Rail economics Rail delays Rail passenger compensation scheme Delay repay
Accesso online:	https://doi.org/10.1186/s12544-023-00618-w
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