A Lightweight ITSM Framework for Balancing Service Value and Cost Efficiency in Digital MSMEs
This study explores how Indonesian Micro, Small, and Medium Enterprises (MSMEs) manage IT services with limited staff and budgets, proposing that a simpler, lightweight approach to IT service management (ITSM) is more suitable for this context. A mixed-method case study was conducted with four MSME...
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| Autori principali: | , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
Asosiasi Doktor Sistem Informasi Indonesia
2025-12-01
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| Serie: | Journal of Information Systems and Informatics |
| Soggetti: | |
| Accesso online: | https://journal-isi.org/index.php/isi/article/view/1301 |
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