Relationship Between Customer Expectations and Financial Performance of Food Industry Businesses in a Customer Satisfaction Model
Research on customer satisfaction in repeat purchases shows that the relationship between customer expectations and customer satisfaction can be inverse to what is commonly reported. This also has an impact on the financial performance of an enterprise, which is therefore directly influenced by cust...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
University of Ljubljana
2023-06-01
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| coleção: | Economic and Business Review |
| Assuntos: | |
| Acesso em linha: | https://www.ebrjournal.net/home/vol25/iss2/3 |
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