Impact of quality on improvement of business performance and customer satisfaction
In an immense market struggle, the only effective way to build a long-term competitive advantage is to provide a high level of quality. Offering quality to the market, the organization creates loyal consumers on the basis of which it achieves its profitability, growth and development. The research p...
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| Główni autorzy: | , , , |
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| Format: | Artigo |
| Język: | Inglês |
| Wydane: |
University of Novi Sad, Technical faculty Mihajlo Pupin, Zrenjanin
2021-01-01
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| Seria: | Journal of Engineering Management and Competitiveness |
| Hasła przedmiotowe: | |
| Dostęp online: | https://scindeks-clanci.ceon.rs/data/pdf/2334-9638/2021/2334-96382101020C.pdf |
| Etykiety: |
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