Study and Design for Cloud Call Center Architecture

A cloud call center architecture was presented and the call center platform cloud technology and business model were studied. The cloud call center application prospect and business trends were also described. A reference of call center platform cloud and technology development was provided for the...

Descripció completa

Dades bibliogràfiques

Autors principals:	Zhehong Tang, Qing Li, Shaomin Wang
Format:	Artigo
Idioma:	Chinês
Publicat:	Beijing Xintong Media Co., Ltd 2013-06-01
Col·lecció:	Dianxin kexue
Matèries:	cloud computing call center virtualization intelligent contact center
Accés en línia:	http://www.telecomsci.com/zh/article/doi/10.3969/j.issn.1000-0801.2013.06.009/
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!