The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations

Background: There is recognition of the importance of measuring patients’ experiences, expectations and satisfaction. Objectives: To assess the literature on the concept and measurement of patients’ expectations for health care, and to develop and test a measure of patients’ expectations, using adul...

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Autors principals:	A Bowling, G Rowe, N Lambert, M Waddington, KR Mahtani, C Kenten, A Howe, SA Francis
Format:	Artigo
Idioma:	Inglês
Publicat:	NIHR Journals Library 2012-07-01
Col·lecció:	Health Technology Assessment
Matèries:	patient expectations patient satisfaction general practice cardiology outpatients health care systematic review psychometric testing
Accés en línia:	https://doi.org/10.3310/hta16300
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