Improving accessibility for outpatients in specialist clinics: reducing long waiting times and waiting lists with a simple analytic approach

Abstract Background Lack of resources is often cited as a reason for long waiting times and queues in health services. However, recent research indicates these problems are related to factors such as uncoordinated variation of demand and capacity, planning horizons, and lower capacity than the poten...

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Hlavní autoři:	Karl Arne Johannessen, Nina Alexandersen
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	BMC 2018-11-01
Edice:	BMC Health Services Research
Témata:	Waiting time Quality improvement LEAN Outpatient booking Planning horizon Physician productivity
On-line přístup:	http://link.springer.com/article/10.1186/s12913-018-3635-3
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