Knowledge Management System Evaluation Using DeLone McLean Model: A Case Study of IT Service Desk Bank XYZ

Bank XYZ is one of the biggest banks in Indonesia. It has IT Service Desk function under Information Technology Division that specifically handles complaints or problems related to IT. Knowledge management in IT service desk can help to increase the availability of information and knowledge for the...

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Bibliografske podrobnosti

Principais autores:	Desiana Nurul Maftuhah, Lia Ellyanti, Dana Indra Sensuse, Damayanti Elisabeth, Nadya Safitri, Sofian Lusa
Format:	Artigo
Jezik:	Inglês
Izdano:	Universitas Pendidikan Ganesha 2023-07-01
Serija:	Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI)
Teme:	Knowledge Management System Knowledge Management Evaluation IT Service Desk Delone and Mclean
Online dostop:	https://ejournal.undiksha.ac.id/index.php/janapati/article/view/59609
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