Comparison of Primary Care Patients’ and Unannounced Standardized Patients’ Perceptions of Care

The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed t...

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Autors principals:	Lisa Altshuler PhD, Harriet Fisher BA, Jeffrey Wilhite MPH, Zoe Phillips BA, Isaac Holmes MD, Richard E Greene MD, Andrew B Wallach MD, Reina Smith BA, Kathleen Hanley MD, Mark D Schwartz MD, Sondra Zabar MD
Format:	Artigo
Idioma:	Inglês
Publicat:	SAGE Publishing 2023-02-01
Col·lecció:	Journal of Patient Experience
Accés en línia:	https://doi.org/10.1177/23743735231158940
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