Implementation of Artificial Intelligence Chatbot in Optimizing Customer Service in Financial Technology Company PT. FinAccel Finance Indonesia
Chatbots are increasingly being used as a representative agent for big companies as their implementation opens up promising opportunities to improve customer service. The present paper examines chatbots in this context, elaborating on their impacts in service quality. The purpose of this research is...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
MDPI AG
2022-12-01
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| coleção: | Proceedings |
| Assuntos: | |
| Acesso em linha: | https://www.mdpi.com/2504-3900/83/1/21 |
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