THEORIES OF CONSUMER’S SATISFACTION AND THE OPERATIONALIZATION OF THE EXPECTATION DISCONFIRMATION PARADIGM
The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall under the umbrella of this paradigm
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| Autors principals: | , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Academica Brâncuşi
2014-05-01
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| Col·lecció: | Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie |
| Matèries: | |
| Accés en línia: | http://www.utgjiu.ro/revista/ec/pdf/2014-02/10_Isac,%20Rusu%201.pdf |
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