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Improving service quality by strengthening culture: implications for project management in an engineering consulting firm

This study examines the organizational culture of an engineering consulting firm and its impact on project management practices. The Organizational Culture Assessment Instrument (OCAI), based on the Competing Values Framework (CVF), was used to assess the current and desired cultural profiles, comp...

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Main Authors: Nelida Vanegas-Merchán, Myriam C. Quintero-Mejorano, Angélica M. Alzate-Ibanez
Format: Artigo
Language:Inglês
Published: Universidad Nacional de Colombia 2025-02-01
Series:Dyna
Subjects:
organizational culture
business performance
customer focus
human-centered approach
project management
service quality
Online Access:https://revistas.unal.edu.co/index.php/dyna/article/view/117320
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