Improving service quality by strengthening culture: implications for project management in an engineering consulting firm

This study examines the organizational culture of an engineering consulting firm and its impact on project management practices. The Organizational Culture Assessment Instrument (OCAI), based on the Competing Values Framework (CVF), was used to assess the current and desired cultural profiles, comp...

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Autori principali:	Nelida Vanegas-Merchán, Myriam C. Quintero-Mejorano, Angélica M. Alzate-Ibanez
Natura:	Artigo
Lingua:	Inglês
Pubblicazione:	Universidad Nacional de Colombia 2025-02-01
Serie:	Dyna
Soggetti:	organizational culture business performance customer focus human-centered approach project management service quality
Accesso online:	https://revistas.unal.edu.co/index.php/dyna/article/view/117320
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