Balanced Scorecard: History, Implementation, and Impact
The Balanced Scorecard (BSC) is a strategic management framework introduced by Kaplan and Norton in 1992 to address the limitations of traditional performance measurement systems. It integrates financial and non-financial performance measures across four perspectives—financial, customer, internal pr...
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| Formato: | Artigo |
| Idioma: | Inglês |
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MDPI AG
2025-03-01
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| Series: | Encyclopedia |
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| Acceso en liña: | https://www.mdpi.com/2673-8392/5/1/39 |
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