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The Role of Communication and Empathy in Building Emergency Patient Loyalty: A Mediation Study of Doctor-Patient Relationships

The Emergency Department (ER) plays a central role as the first point of contact for critically ill patients, shaping their initial perceptions of hospital service quality. This study investigated the impact of communication and empathy demonstrated by ER doctors at Cideres Regional Hospital, Majale...

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Principais autores: Muhammad Imam Fitrah Harianto, Bayu Wahyudi, Rizki Adriansyah Rubini
Formato: Artigo
Idioma:Inglês
Publicado em: Bandung: Prodi Manajemen FE Universitas Langlangbuana 2025-08-01
coleção:Almana: Jurnal Manajemen dan Bisnis
Assuntos:
empathy
communication
patient loyalty
the role of doctor-patient
mediation
Acesso em linha:http://journalfeb.unla.ac.id/index.php/almana/article/view/2882
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