The Role of Communication and Empathy in Building Emergency Patient Loyalty: A Mediation Study of Doctor-Patient Relationships
The Emergency Department (ER) plays a central role as the first point of contact for critically ill patients, shaping their initial perceptions of hospital service quality. This study investigated the impact of communication and empathy demonstrated by ER doctors at Cideres Regional Hospital, Majale...
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| Huvudupphov: | , , |
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| Materialtyp: | Artigo |
| Språk: | Inglês |
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Bandung: Prodi Manajemen FE Universitas Langlangbuana
2025-08-01
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| Serie: | Almana: Jurnal Manajemen dan Bisnis |
| Ämnen: | |
| Länkar: | http://journalfeb.unla.ac.id/index.php/almana/article/view/2882 |
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