The development and evaluation of training for NHS administration staff in handling difficult calls

Abstract Purpose The purpose of this service evaluation was to develop and evaluate training to support NHS mental health administration staff with handling difficult calls. Method A two-stage mixed method approach was used. Stage one (training development) used quantitative measures and consultatio...

Ausführliche Beschreibung

Bibliografische Detailangaben

Hauptverfasser:	Arianna Paricos, Holly Edwards, Rohan Naidoo, Nima Moghaddam, Adrian Harasemiuc, Sally Jackson
Format:	Artigo
Sprache:	Inglês
Veröffentlicht:	Springer 2025-08-01
Schriftenreihe:	Discover Psychology
Schlagworte:	Mental healthcare Staff wellbeing Administration staff Training NHS
Online-Zugang:	https://doi.org/10.1007/s44202-025-00420-w
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