The development and evaluation of training for NHS administration staff in handling difficult calls
Abstract Purpose The purpose of this service evaluation was to develop and evaluate training to support NHS mental health administration staff with handling difficult calls. Method A two-stage mixed method approach was used. Stage one (training development) used quantitative measures and consultatio...
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| Principais autores: | , , , , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Springer
2025-08-01
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| Serier: | Discover Psychology |
| Fag: | |
| Online adgang: | https://doi.org/10.1007/s44202-025-00420-w |
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