Service quality in sport: A case study of golf resorts in the Liberec region
In the sport service environment, the level of customer satisfaction is monitored more and more thoroughly. The assumption is that a satisfied customer remains loyal for a longer period of time, buys more new products, talks favourably about the service provided, pays less attention to competing ser...
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| Principais autores: | , , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Karolinum Press
2018-11-01
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| Serier: | Acta Universitatis Carolinae Kinanthropologica |
| Fag: | |
| Online adgang: | http://www.karolinum.cz/doi/10.14712/23366052.2018.11 |
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