Service quality in sport: A case study of golf resorts in the Liberec region
In the sport service environment, the level of customer satisfaction is monitored more and more thoroughly. The assumption is that a satisfied customer remains loyal for a longer period of time, buys more new products, talks favourably about the service provided, pays less attention to competing ser...
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| Autors principals: | , , , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Karolinum Press
2018-11-01
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| Col·lecció: | Acta Universitatis Carolinae Kinanthropologica |
| Matèries: | |
| Accés en línia: | http://www.karolinum.cz/doi/10.14712/23366052.2018.11 |
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