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(Dis)Incentivizing Patient Satisfaction Metrics: The Unintended Consequences of Institutional Bias

Background: Patient satisfaction surveys as a metric for quality-based financial incentives carry a risk of bias toward women and underrepresented physicians. Previous assessments in our department of medicine found that most women faculty were rated in the bottom quartile of patient satisfaction sc...

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Principais autores: Sylk Sotto-Santiago, James E. Slaven, Theresa Rohr-Kirchgraber
Format: Artigo
Sprog:Inglês
Udgivet: SAGE Publishing 2019-02-01
Serier:Health Equity
Fag:
gender
institutional bias
patient satisfaction
physician faculty
race/ethnicity
underrepresented
Online adgang:https://www.liebertpub.com/doi/full/10.1089/HEQ.2018.0065
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