(Dis)Incentivizing Patient Satisfaction Metrics: The Unintended Consequences of Institutional Bias

Background: Patient satisfaction surveys as a metric for quality-based financial incentives carry a risk of bias toward women and underrepresented physicians. Previous assessments in our department of medicine found that most women faculty were rated in the bottom quartile of patient satisfaction sc...

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書目詳細資料

Principais autores:	Sylk Sotto-Santiago, James E. Slaven, Theresa Rohr-Kirchgraber
格式:	Artigo
語言:	Inglês
出版:	SAGE Publishing 2019-02-01
叢編:	Health Equity
主題:	gender institutional bias patient satisfaction physician faculty race/ethnicity underrepresented
在線閱讀:	https://www.liebertpub.com/doi/full/10.1089/HEQ.2018.0065
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