Identifying the Factors Affecting on Service Quality & Passenger Satisfaction in Commuter Train Services
This paper addresses identifying the factors affecting the service quality in commuter trains services and passenger satisfaction. To this end, the Service Quality Management Framework (SERVQUAL model) with five dimensions of service quality including reliability, assurance, tangibility, empathy, an...
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| Главные авторы: | , , |
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| Формат: | Artigo |
| Язык: | Inglês |
| Опубликовано: |
Iran University of Science & Technology
2017-10-01
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| Серии: | International Journal of Railway Research |
| Предметы: | |
| Online-ссылка: | http://ijrare.iust.ac.ir/article-1-174-en.pdf |
| Метки: |
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