APPLYING SERVQUAL MODEL TO MEASURE ONLINE CUSTOMER SATISFACTION IN PACKAGE DELIVERY SERVICES
Online customer is a person or association that purchases goods from a retail store via internet. This online purchasing is facilitated by companies that deliver shipping parcels, known as package delivery companies. The service quality is measured by the difference between customers’ expectations...
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| 主要な著者: | , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Studia Universitatis Babes-Bolyai
2016-12-01
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| シリーズ: | Studia Universitatis Babeş-Bolyai Negotia |
| 主題: | |
| オンライン･アクセス: | http://193.231.18.162:80/index.php/subbnegotia/article/view/5201 |
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