Overall scores as an alternative to global ratings in patient experience surveys; a comparison of four methods

par Krol, Maarten W, de Boer, Dolf, Rademakers, Jany JDJM, Delnoij, Diana M
Publié 2013

The Net Promoter Score – an asset to patient experience surveys?

par Krol, Maarten W., de Boer, Dolf, Delnoij, Diana M., Rademakers, Jany J. D. J. M.
Publié dans Health Expect (2014)