Corporate Responsibility under the ECSI model: An application in thehotel sector

This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfac-tion Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying athotels in the city of Seville, is based on structural equation modeling (PLS). The results obtai...

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Detalhes bibliográficos
Publicado no:European Research on Management and Business Economics
Main Authors: María-Ángeles Revilla-Camacho, Francisco-José Cossío-Silva, Beatriz Palacios-Florencio
Formato: Artigo
Idioma:Inglês
Publicado em: Academia Europea de Dirección y Economía de la Empresa 2017
Assuntos:
Administración y Contabilidad
ECSI
Hotel sector
Corporate Responsibility
Structural equation modelinga
Acesso em linha:https://www.redalyc.org/articulo.oa?id=501650371004
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