The analysis of macro processes of the cashier service in a supermarket organization: a case study of quality management and simulation

This paper aimed to optimize the cashier service macroprocess in a supermarket located in the Alto Paranaiba. Decision-making tools were applied, such as brainstorming, process mapping, Ishikawa diagram and PDCA cycle. The simulation type was based on the M/M/1 model, in the context of Queuing Theor...

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Bibliografische gegevens
Gepubliceerd in:Dyna
Hoofdauteurs: Gustavo Alves de Melo, Maria Gabriela Mendonça Peixoto, Samuel Borges Barbosa, Maria Cristina Angélico de Mendonça
Formaat: Artigo
Taal:Inglês
Gepubliceerd in: Universidad Nacional de Colombia 2022
Onderwerpen:
Ingeniería
supermarket chain
Quality management
process management
routine management
Online toegang:https://www.redalyc.org/articulo.oa?id=49674890002
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