The analysis of macro processes of the cashier service in a supermarket organization: a case study of quality management and simulation
This paper aimed to optimize the cashier service macroprocess in a supermarket located in the Alto Paranaiba. Decision-making tools were applied, such as brainstorming, process mapping, Ishikawa diagram and PDCA cycle. The simulation type was based on the M/M/1 model, in the context of Queuing Theor...
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| Publié dans: | Dyna |
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| Auteurs principaux: | , , , |
| Format: | Artigo |
| Langue: | Inglês |
| Publié: |
Universidad Nacional de Colombia
2022
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| Sujets: | |
| Accès en ligne: | https://www.redalyc.org/articulo.oa?id=49674890002 https://www.redalyc.org/journal/496/49674890002/ https://www.redalyc.org/journal/496/49674890002/html/ https://www.redalyc.org/journal/496/49674890002/49674890002.epub https://www.redalyc.org/journal/496/49674890002/movil |
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