Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico
Purpose: The objective of this paper is to evaluate the quality of the public transportation system service in the city of Morelia, Mexico. Methodology: According to the needs of the study, the expectation-perception SERVQUAL model was adapted, which consists of 5 variables: Tangibility, Reliabili...
Guardat en:
| Publicat a: | Dyna |
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| Autors principals: | , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Universidad Nacional de Colombia
2019
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| Matèries: | |
| Accés en línia: | https://www.redalyc.org/articulo.oa?id=49663345008 https://www.redalyc.org/journal/496/49663345008/ https://www.redalyc.org/journal/496/49663345008/html/ https://www.redalyc.org/journal/496/49663345008/49663345008.epub https://www.redalyc.org/journal/496/49663345008/movil |
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