The benefits of a quality certificate
The aim of this work is to show the benefits of the internalization of quality standards. Based on interviews in the tourism industry and a quantitative study, the results show that internalization of quality standards has positive effects on performance. The commitment to implement quality standard...
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| Publicado no: | Universia Business Review |
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| Principais autores: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Portal Universia S.A.
2016
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=43345993004 https://www.redalyc.org/journal/433/43345993004/ https://www.redalyc.org/journal/433/43345993004/html/ https://www.redalyc.org/journal/433/43345993004/43345993004.epub https://www.redalyc.org/journal/433/43345993004/movil |
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