How small and medium enterprises can begin their implementation of ITIL?
Sequencing of Information Technology Infrastructure Library (ITIL) processes related to their order of implementation is one of the pending issues in the ITIL handbooks. Other frameworks and process models related to service management (e.g., COBIT, COSO and CMMI-SVC) are quite well describ...
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| Veröffentlicht in: | Revista Facultad de Ingeniería Universidad de Antioquia |
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| Hauptverfasser: | , , , |
| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Universidad de Antioquia
2015
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| Schlagworte: | |
| Online-Zugang: | https://www.redalyc.org/articulo.oa?id=43043372014 |
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