Identification of critical success factors that maximise customers’ satisfaction: multivariate analysis
This study was based on the identification of critical success factors (CSFs) that maximise cust omer satisfaction, as well as an analysis of customers’ degree of satisfaction and the importance that they attach to CSFs. For this purpose, 225 customers of the company Futurlab...
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| Publicado no: | Tourism & Management Studies |
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| Principais autores: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Universidade do Algarve
2015
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=388743883021 |
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