Service innovation and its impact: What do we know about?

Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to pr...

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Enregistré dans:
Détails bibliographiques
Publié dans:Investigaciones Europeas de Dirección y Economía de la Empresa
Auteurs principaux: Susanne Durst, Anne-Laure Mention, Petro Poutanen
Format: Artigo
Langue:Inglês
Publié: Academia Europea de Dirección y Economía de la Empresa 2015
Sujets:
Administración y Contabilidad
Impact
Measurement
Literature review
Service innovation
Innovation management
Accès en ligne:https://www.redalyc.org/articulo.oa?id=274146981003
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