Guideline of Identification and Track on Support's level on Mexican Very Small Enterprises (MVSE)

In this paper we described a solution for the management of Information Technologies (IT) for the incidents and problems in the support's level services. The solution summarizes the interactionbetween diverse processes of the Service support's book on ITIL (Information Technology Infrastru...

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Veröffentlicht in:International Journal of Combinatorial Optimization Problems and Informatics
Hauptverfasser: Alejandro Fuentes-Penna, Ocotlán Díaz-Parra, José C. Zavala-Díaz, Jorge A. Ruiz-Vanoye, Juan C. Olivares-Rojas
Format: Artigo
Sprache:Inglês
Veröffentlicht: International Journal of Combinatorial Optimization Problems and Informatics 2010
Schlagworte:
Computación
MVSE
PYMES
Service Desk
Information Technology Infrastructure Library (ITIL)
Online Zugang:https://www.redalyc.org/articulo.oa?id=265219741006
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