FLEXIBILITY IN FIELD SERVICES: A CONCEPTUAL MODEL
Flexibility can be considered as the capability of an organization to face uncertainty. Since field services are characterized by a high degree of uncertainty, flexibility can be considered an important competitive weapon in field service business. Flexibility has been extensively studied in manufac...
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| Publicado no: | Revista de Administração FACES Journal |
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| Principais autores: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Universidade FUMEC
2009
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=194014451005 |
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