Llwytho...
THE EFFECT OF CAUSAL ATTRIBUTION ON A SERVICE FAILURE MODEL
Service recovery has been extensively studied and is a relevant issue for markets in which consumers repurchase products or services. There are two normative aspects of service recovery: how a company should act after a service failure and the consequences of the service failure regarding the compan...
Wedi'i Gadw mewn:
| Cyhoeddwyd yn: | RAE - Revista de Administração de Empresas |
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| Prif Awduron: | , , , , |
| Fformat: | Artigo |
| Iaith: | Inglês |
| Cyhoeddwyd: |
Fundação Getulio Vargas
2022
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| Pynciau: | |
| Mynediad Ar-lein: | https://www.redalyc.org/articulo.oa?id=155174243010 |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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