Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience

Higher educational institutions are engaged in the provision of services and thus require better focus on satisfying the needs and anticipation of their participating consumers (students). Additionally, it is the delivery of quality services that creates loyal consumers: consumers who patronize the...

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Bibliografiske detaljer
Udgivet i:Heliyon
Main Authors: Borishade, Taiye T., Ogunnaike, Olaleke O., Salau, Odunayo, Motilewa, Bolanle D., Dirisu, Joy I.
Format: Artigo
Sprog:Inglês
Udgivet: Elsevier 2021
Fag:
Review Article
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC8322287/
https://ncbi.nlm.nih.gov/pubmed/34355090
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.heliyon.2021.e07590
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