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Capturing the patient's voice: Kano Analysis of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
BACKGROUND: Traditional methods are not able to differentiate which feature customers regard as attractive, mandatory, performance, and which feature customers are indifferent about. These categories can only be differentiated based on a specific technique called Kano survey. Specific aim of this st...
Guardat en:
| Publicat a: | J Educ Health Promot |
|---|---|
| Autors principals: | , , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Wolters Kluwer - Medknow
2021
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| Matèries: | |
| Accés en línia: | https://ncbi.nlm.nih.gov/pmc/articles/PMC8249979/ https://ncbi.nlm.nih.gov/pubmed/34250132 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.4103/jehp.jehp_1322_20 |
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