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Logistics customer services

This chapter discusses customer service in logistics in terms of different elements, the relative importance of those elements, and how these elements impact the effectiveness of logistics operations. It also explains the sales–service relation model and how to measure service level. Other topics in...

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Bibliografische gegevens
Gepubliceerd in:Logistics Transportation Systems
Hoofdauteur: Sarder, MD
Formaat: Artigo
Taal:Inglês
Gepubliceerd in: 2021
Onderwerpen:
Online toegang:https://ncbi.nlm.nih.gov/pmc/articles/PMC7563975/
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/B978-0-12-815974-3.00008-3
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