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What Can Apologies in the Electronic Health Record Tell Us About Health Care Quality, Processes, and Safety?

INTRODUCTION: Apologizing to patients is an encouraged practice, yet little is known about how and why providers apologize and what insights apologies could provide in improving quality and safety. OBJECTIVE: The aim of the study was to determine whether provider apologies in the electronic health r...

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Bibliographic Details
Published in:J Patient Saf
Main Authors: Matulis, John C., North, Frederick
Format: Artigo
Language:Inglês
Published: Lippincott Williams & Wilkins 2020
Subjects:
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC7447129/
https://ncbi.nlm.nih.gov/pubmed/30110020
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1097/PTS.0000000000000514
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