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Water Utility Communications Can Build Trust During the COVID‐19 Pandemic
In April 2020, AWWA hosted a webinar on how utilities can be a trusted source of information during the COVID‐19 pandemic. Following a communications plan and using a spokesperson, water utilities should focus on simple messages that use basic terminology. Utilities should express empathy, focus on...
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| Veröffentlicht in: | J Am Water Works Assoc |
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| 1. Verfasser: | |
| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
John Wiley & Sons, Inc.
2020
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| Schlagworte: | |
| Online Zugang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7436684/ https://ncbi.nlm.nih.gov/pubmed/32834057 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1002/awwa.1553 |
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